Designed to help your staff book customers quickly and accurately
Enhance efficiency and qualitative customer service.
The Reservation Management Challenge
- Multiple Activities – Add-ons, cancellations, and commissions are hard to manually track when there is a variety of trips, classes, events.
- Synced Information – Having inconsistent information for online bookings, bookings from home and the office makes the handling of reservations a mess.
- Convenience – Not providing 24/7 information regarding search availability and booking activities lowers customers’ satisfaction.
- Reporting – Without tracked data, reliable analysis and reporting cannot be successfully achieved.
Behind the App
The company’s vision consisted of helping adventure outdoor businesses. They were passionate and knowledgeable about the ins and outs of the business side, and eager to help others achieve operational excellence. With that in mind, they aimed to automate many of the repetitive tasks that occur in the current reservation market. By improving communication amongst the offices, mistakes would be reduced and businesses would thrive. So, they joined forces with Scopic and decided to bring their ideas to life.
The Scopic Solution
Scopic developed Triptiva, a reservation and management software. The platform offers companies reservations and management solutions to streamline their operations and increase their efficiency. It is offered as a website and mobile/tablet application. The web app is used to search and book different activities, while the mobile app serves as a point of sales to manage customers’ orders. Triptiva also lets users buy add-ons specific to their chosen activity.