Twilio MMS POC
Easy-to-use message distribution tool
Fast. Implementable. Intuitive.
The Communications Application Challenge
Workflows are internal systems that help optimize many digital processes. The challenge is to create tools that can be easily integrated with existing programs and operating systems.
The Vision Behind the App
The company behind Twilio MMS POC envisioned a Twilio-based workflow used in the construction field that allows users to send MMS messages with videos and photos to a Twilio phone number. The goal of the app was to connect channels, backends, and orchestrate interactions with a stateful visual workflow builder. With this idea in mind, the company reached out to Scopic to begin developing the app.
The Scopic Solution
Upon sending a message with Twilio MMS POC, it’s distributed to a list of predetermined phone numbers of EHS Directors. Afterwards, when an EHS Director responds to the text, another SMS notifies all other directors that a ticket has been opened and a Director has been assigned. Finally, when the issue is solved, the director in charge sends a final message notifying all other directors that the ticket was solved. Being involved in the discovery, planning, implementation, and testing phases of the project allowed the Scopic team to successfully develop this MMS workflow for the existing application builder Twilio Studio.