Bellevue and Seattle Home CRM Dialer Integration
Build a smarter communication service within your application
A smart and affordable CRM solution.
![](https://cdn.scopicsoftware.com/wp-content/uploads/2020/05/BS_Home-CRM_Scopic_Main.png)
The Challenge Summarized
Phones greatly affect the daily communication of sales and customer service professionals. Handling sales and customer service over the phone with a CRM that isn’t integrated with a dialer, could result in lost leads and sales. The biggest performance improvement you could make to address this issue is using dialer CRM integration with a real multi-mode dialer.
The Vision Behind the App
The company envisioned a way to improve Bellevue and Seattle Home CRM’s functionalities. They aimed to increase user satisfaction by making their CRM platform easily accessible and flexible. Their upgrade sought to involve:
- Easy calls
- Cheap services
- Higher flexibility
- Text automation
After becoming familiar with Scopic’s experience on the matter, they decided to trust us with the new implementation.
![](https://cdn.scopicsoftware.com/wp-content/uploads/2020/05/BS_Home-CRM_Scopic_Vision.png)
The Scopic Solution
Scopic extended the Client’s existing CRM platform by implementing a PowerDialer module. Using Twilio cloud communications platform services, we added module communications functionality such as Voice, SMS, and Call forwarding. The UI/UX was implemented using the latest technologies, leveraging popular layout frameworks and a modern visual approach. The dialer UI was rendered as a popup dialog on the screen.
![](https://cdn.scopicsoftware.com/wp-content/uploads/2020/05/BS_Home-CRM_Scopic_Solution.png)