Abby Connect
The Secret to Converting More Callers into Customers
A Premium Solution for Better Customer Experiences
The Challenge
Customer service is vital for any business success. Without it, thousands of companies miss on the opportunity to convert more leads to clients. But in today’s busy world, the average business has to deal with lots of calls, chats, messages, and SMS incoming from customers on a daily basis. With all this noise, it’s easy to get distracted and put your customer support efforts on the back burner.
The Vision
Abby Connect provides live receptionist and chat support services, ensuring your customers get the best possible client experience. The solution is available as both a web portal and a mobile app. The portal provides everything you need to organize and track your customer support activities easily. The mobile app is a more compact version of the web portal, allowing clients to manage everything on the go.
The Scopic Solution
Abby Connect partnered with Scopic to create the advanced web portal and mobile app (available on Android and iOS). The portal aids smooth customer success management as we ensured all important information can be easily accessed and filtered from a single dashboard. What’s more? Our developers built an advanced mobile app that syncs with your phone so you can take calls and messages all from one place. We also integrated a status feature where you can update your availability and ensured you get quick access to your Customer Success Manager so you can give real-time feedback.
Calls & Texts from a Business Phone
New & Improved Dashboard with Analytics
Activity Rating & Instant Feeback
Simple Status Updates
Global Search Functionality
Proactive Activity Screening
