Cannabis Email Marketing: Best Practices & Platforms

by | June 10, 2023

There are 5.18 billion Internet users in the world, and 49.1% of users aged 16-64 check their emails daily. On top of that, email marketing has one of the highest ROIs (every $1 invested results in $36 profit on average).

So it’s no surprise that email marketing is a great strategy to create brand awareness, increase sales, and build solid customer relationships.

However, when it comes to cannabis product-related marketing, businesses have to deal with an overwhelming number of regulations and restrictions.

But don’t worry!

We’re here to shine some light on all the intricacies surrounding cannabis email marketing, including the best practices, strategies, and the best cannabis-friendly email marketing platforms.

Let’s get started!

Cannabis Email Marketing Best Practices 

When it comes to cannabis email marketing, there are a few factors to consider in order to ensure your efforts are paying off.

Incorporate SMS Text Messaging

The cannabis industry is heavily regulated, and this can affect all your dispensary marketing-related activities. For example, some of the biggest digital marketing platforms, like Google and Facebook, have strict regulations and restrictions on promoting cannabis products.

Your best bet? Push your brand on other marketing channels.

For example, SMS text messaging is a great addition to your email marketing efforts as you can promote different deals and discounts via instant texts.


Promote the Right Products to the Right People in the Right Locations

Understanding key information about your subscribers (like age and location) can help you identify what products you can promote to them.

For example, you can’t legally sell or promote marijuana strains in states that only allow CBD product sales.

So, this step can help you segment your audience and create more targeted emails.


Include a Call-to-Action

Always end your email with a clear call-to-action invitation. For example, do you want subscribers to leave a review, visit your website, explore your newest products, or read your blog post?

Just be straightforward and encourage them to take action.


Decide What Type of Emails to Send

Do you want to start email marketing activities for your cannabis business but are not sure what type of emails to send?

Here are a few options:

  • Welcome emails: Once users subscribe to your email, you can send them an email to greet them and thank them for subscribing.
  • Friendly reminders: You can send emails that remind people of their abandoned carts or simply ping past customers if it’s been a while since their last order.
  • Product reviews: You can share some of your bestsellers along with detailed reviews to encourage your audience to try them out.
  • Customer surveys: You can reach out to customers and ask them for their feedback. To boost participation rates, you can offer them a small discount or any other incentive.
  • Loyalty program emails: If you like the idea of loyalty programs (or already have one), your email subscribers are the perfect audience to whom you can promote this opportunity.
  • Industry & business news: Keep subscribers updated on the latest news in the cannabis industry (e.g., any new legislations) and your business (let them know if you have opened new stores, hired new employees, etc.)
  • Helpful guides and other useful content: You can send emails with helpful content, like tips on choosing high-quality products, or even promote some of your blog posts.


bespoke software developer

Cannabis Email Marketing Benefits

Email marketing helps businesses grow and increase brand awareness. It also allows you to stay in touch with your customers. Here are a few more key benefits of adopting an effective email marketing strategy.

Increased Website Traffic

Most often, the emails you’ll send to your subscribers contain links to your website (to various product pages, blog posts, or other supportive links). This naturally leads to more website visitors and increased engagement with your brand. 

Besides, email marketing increases repeat visits from high-quality leads.

Higher ROI

As you get more visits from quality leads, you also increase sales.

In fact, 59% of marketing experts say that email marketing campaigns influence the purchasing decisions of their customers.

Additionally, email marketing is considerably more cost-effective than other marketing techniques. This makes it a great opportunity to save on more costly promotional campaigns such as digital ads, which are anyway highly regulated when it comes to cannabis product promotion).

Higher Customer Loyalty

Email marketing is a powerful tool through which you can communicate with your audience and build customer relationships.

Often a single campaign would comprise a sequence of emails (whether it’s telling your brand story or sending different discounts and other promotions).

All this creates strong connections with your customers. And don’t just take our word for that – 37% of marketers claim that email marketing is the most effective method for customer loyalty and retention.

Improving the Quality of Your Services

Once you understand your email campaign performance by monitoring their KPIs, you will know your customers better. You can use all these valuable insights to improve your services and increase customer satisfaction.

You can even send email surveys where you ask for direct feedback or even do A/B testing to understand what emails perform better.

How to Create Your Cannabis Email Marketing Strategy?

Here are six actionable steps to help you kick off your email marketing efforts:

Choose an Email Marketing Platform

First things first, you need to choose the platform that will host all your email marketing campaigns and efforts.

It’s important to note that some email marketing platforms do not allow cannabis businesses to use their services. So, before you make a choice, research whether the platform is cannabis friendly.

Additionally, you should aim for a platform that:


  • Supports powerful integrations
  • Has easy to set up email automations
  • Lets you craft beautiful email templates
  • Provides detailed reports

Grow Your Email List

Gathering relevant email addresses can be tough. But don’t worry. Here are a few tried and tested methods that can help you get started on building a relevant subscriber base:


  • Subscription buttons: You can add subscription options at the check-out stage to attract customers to follow up and receive regular updates from you.
  • Sign-up forms: You can add pop-ups that encourage website visitors to subscribe to your emails.
  • Landing pages: Share relevant landing pages on social media or your website.
  • Giveaways: This is a great incentive for leads and customers to give you their email addresses.
  • Lead magnets: This is tailored content that shows to targeted customers in exchange for their emails.

Segment Your Email List

Segmentation involves dividing your subscribers into different groups based on their demographics, characteristics, and preferences.

This way, you avoid sending the same email to all subscribers because, let’s face it – when you try to target everyone, you end up targeting no one in particular.

That’s because different leads and customers subscribe for different things (e.g., some people want discount deals, others want information about specific products, etc.)

The bottom line? Personalization = More sales

That’s because personalizing your emails to a specific target audience helps you increase engagement and conversions.

Create Automation Workflows

Email automation involves setting up specific email sequences that target your subscribers at specific times based on specific triggers.

This can significantly improve your email marketing results. Such automations also help you create email sequences faster and send the right messages at the right time.

A few different email sequences could be:


  • Welcome email series
  • Abandoned cart
  • Order confirmation
  • Review and feedback

Design Effective Campaigns

Another important aspect of your email marketing efforts is understanding how to create well-designed and effective emails.

Lots of email marketing platforms offer ready email templates so you don’t necessarily need to hire a designer to create the template from scratch.

If you use an email design builder, keep in mind these email template basics:


  • Have a clear outline so the email is easy to read.
  • Write an engaging subject line.
  • Have a clear sender name not to mislead or confuse your subscribers.
  • Create an interesting copy that’s relevant to your readers.
  • Write an enticing and well-crafted email introduction to retain engagement.
  • Create an email footer with all the important information about your business.

Monitor Your KPIs

Monitoring your KPIs will help you adjust and improve all your email marketing efforts, so you bring in even better results over time.

A few vital metrics you can track through the email marketing platform analytics dashboard are:

  • Open rates
  • Click-through rates
  • Bounce rates
  • Unsubscribes

Keeping close track of such metrics for all email campaigns can help you identify key patterns and unlock the full potential of your email marketing efforts.

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5 Best Cannabis Email Marketing Platforms

Here are some of our favorite email marketing platforms that offer their services to various cannabis businesses:  


MailerLite has a thorough and clear policy that’s friendly towards CBD and THC product-related businesses. With its user-friendly interface, MailerLite allows you to easily build email newsletters, pop-ups, and landing pages.

Key features:

  • Landing pages and sign-up forms
  • High-volume email sending
  • Rich text editor and drag-and-drop email builder
  • Multi-trigger automation options
  • Combining pop-ups with landing pages


While MailerLite has a free plan, this comes with a few limitations. To unlock more features and unlimited monthly emails, you can start with their Growing Business plan, priced at $9 per month for 1,000 subscribers.



4.7 out of 5

(755 reviews)


4.7 out of 5

(1600 reviews)


Moosend is all-in-one cannabis business-friendly email marketing platform. The platform is easy to use as it provides premade automations, email templates for various industries, and tons of other advanced features.

Key features:

  • A/B testing
  • Powerful integrations and automations
  • Email list management
  • Reports and analytics
  • Email editor and templates


Moosend offers flexible pricing plans. The starting plan has a $9 monthly fee for 500 subscribers.



4.7 out of 5

(537 reviews)


4.6 out of 5

(186 reviews)


Klaviyo is an email and SMS marketing platform that can be used by various CBD and other cannabis-related businesses. The service offers a powerful real-time database that allows you to manage all customer data from a single dashboard.

Key features:

  • Email & SMS integration
  • Detailed web, revenue, and ROI analytics
  • Customizable email content blocks
  • Premade automation sequences
  • Automated email responses


Klaviyo has a free plan for a limited number of subscribers. If you have a bigger email list, you can upgrade to their $20 monthly plan for up to 500 subscribers.



4.6 out of 5

(981 reviews)


4.7 out of 5

(352 reviews)


Drip can help your cannabis business manage all its e-commerce growing activities, ensuring that you establish your brand reputation and that customers repeat their orders. With its powerful A/B testing and integrations, Drip can help you create highly targeted emails that increase brand loyalty and sales.

Key features:

  • Email campaign management, scheduling, and tracking
  • Real-time analytics and performance metrics
  • Third-party integrations
  • Drip campaigns
  • Customer segmentation


Drip’s basic plan starts at $39 for 2,500 subscribers, and the price increases based on the number of subscribers.



4.4 out of 5

(453 reviews)


4.4 out of 5

(174 reviews)


With AWeber, cannabis businesses can easily promote their brand and products. The platform has email templates, easy email editing, and contact management features. The service provider also offers excellent customer support in case you need any assistance.

Key features:

  • Integration APIs
  • Building and personalizing emails
  • Managing email lists and email deliverability
  • A/B testing
  • Reporting features


AWeber offers a free plan, but to access its more advanced features, you need to sign up for the AWeber Lite ($14.99 a month) or AWeber Plus ($30 a month) plans.



4.2 out of 5

(623 reviews)


4.4 out of 5

(269 reviews)

Cannabis Email Marketing FAQs

Here are the answers to a few commonly asked questions:

Is Mailchimp cannabis-friendly?

Mailchimp’s policy on working with cannabis businesses is very vague, but generally, they do not support promoting and selling CBD and THC products. That’s why we do not recommend it for cannabis-related businesses.

Can cannabis companies advertise on Google?

Google does not allow the promotion of cannabis-related products. As Google classifies cannabis as a recreational drug, it prohibits display advertising of cannabis businesses.

What are the restrictions in cannabis email marketing?

Apart from Google’s prohibition of all cannabis-related advertisements and informational content, other platforms also impose some rules when it comes to this industry. For example:


  • Amazon: The platform does not allow promoting or selling cannabis and CBD-related products.
  • Facebook and Instagram: Social media ads related to cannabis products are strictly prohibited unless the product is derived from hemp. However, you can promote your products through Instagram posts and on your Facebook page.
  • Twitter: The social media platform does not allow the promotion of cannabis products, so you can’t run ads for your business. However, you’re allowed to post about your business and related products.
  • E-commerce platforms: Similar to email service providers, different e-commerce platforms have different rules about selling and promoting cannabis products. So, make sure to check the policy and regulations of the platform or reach their customer support with any queries.
  • Payment processing services: Not all banking and payment processors would be willing or allowed to deal with cannabis businesses. That’s why you need to look at their terms of use before choosing a vendor.

The Bottom Line

Navigating through all cannabis marketing intricacies can be hard. But marketing is as essential for cannabis businesses just as much as for brands from other industries.

If you’re a cannabis brand looking for a compliant way to promote your brand through email marketing or any other digital marketing techniques, we’re here to help.

At Scopic, we’re experts in cannabis marketing, as we know all the regulations in the industry. Contact us today and launch your cannabis marketing efforts to success.


About Creating Telemedicine App Development Guide

This article was authored by Vesselina Lezginov, and reviewed by Ela Galanxhi, Marketing Project Manager at Scopic..

Scopic provides quality and informative content, powered by our deep-rooted expertise in software development. Our team of content writers and experts have great knowledge in the latest software technologies, allowing them to break down even the most complex topics in the field. They also know how to tackle topics from a wide range of industries, capture their essence, and deliver valuable content across all digital platforms.

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