MD Ally
Real-Time Telehealth Support for Non-Critical Patients
An Advanced 9-1-1 Eco System to Expand Your Impact
![MD-Ally_Scopic_Main](https://cdn.scopicsoftware.com/wp-content/uploads/2023/03/MD-Ally_Scopic_Main.png)
The Challenge
There are millions of non-emergency calls made to 911 each year. This puts a lot of pressure on dispatchers and amounts to longer response times and higher emergency service costs.
Additionally, sorting through the high-risk and less critical cases is challenging for dispatchers, reducing their productivity and efficiency. MD Ally is a public safety telehealth solution that enables dispatchers and first responders to connect non-emergency callers to telehealth and local community resources.
The Vision
MD Ally partners with Public Safety to provide telehealth support to non-critical patients that reach out to 9-1-1 services. The platform gives them easy real-time access to all the resources and services they need. MD Ally also offers live conference calls with audio and video, where patients can talk to a physician, pharmacy, or any other party that can help provide better care.
![MD-Ally_Scopic_Vision](https://cdn.scopicsoftware.com/wp-content/uploads/2023/03/MD-Ally_Scopic_Vision.png)
The Scopic Solution
Scopic helped create the MD Ally application and implement Twilio video, audio, and interactive voice response features. Other areas we helped with:
- Encounter notes and documentation for tracking vital patient information
- Easy audio, video, and follow-up calls with patients
- Escalating issues to 9-1-1 services
- Adding a translator, pharmacy, or other parties to the encounter
- IVR system to help patients or EMT services get directed to the correct line
- SMS notifications for patients and providers
- File and photo upload so patients and EMTs can share relevant files or photos
![MD-Ally_Scopic_Solution](https://cdn.scopicsoftware.com/wp-content/uploads/2023/03/MD-Ally_Scopic_Solution.png)