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Custom Healthcare Software Development: Process, Types & FAQs

by | August 22, 2023

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In healthcare, precision and efficiency are paramount. That’s why healthcare organizations increasingly embrace digital transformation.

But as most healthcare providers have their own unique workflows, challenges, and goals, the demand for software solutions has skyrocketed.

The result?

Custom healthcare software development has emerged as a critical driving force in the healthcare industry, providing tailored, patient-centric care.

Let’s delve into the world of custom healthcare software and explore the development process and the different types of healthcare software out there.

Understanding the Healthcare Domain

Healthcare workflows encompass a series of steps involving:

  • Patient interactions
  • Medical procedures
  • Diagnostics
  • Administrative tasks

Custom healthcare software can automate appointment scheduling, manage patient records, facilitate diagnostics, monitor patient progress, and simplify billing procedures.

This can help healthcare professionals (including physicians, nurses, and administrative staff) optimize resource allocation and reduce manual errors, contributing to a more effective healthcare ecosystem. Custom software also caters to the specific needs of patients, helping them follow their treatment plans and access all their medical information with ease.

What is Custom Healthcare Software Development? 

Custom healthcare software development is the process of creating software solutions tailored to the specific needs and challenges of healthcare organizations. This approach ensures that healthcare professionals can integrate the software into their existing systems effortlessly. 

What are the Benefits of Custom Healthcare Software Development? 

Selecting the right custom healthcare development company is paramount to the success of your software project. Such companies offer benefits that off-the-shelf solutions can’t provide. For example, you can expect: 

  • Seamless integration with your existing software systems, enabling cohesive workflows 
  • The inclusion of specific features essential to your organization’s needs, enhancing usability and efficiency 
  • HIPAA compliance, which is vital for safeguarding patient data 
  • Ongoing support, ensuring smooth operations, updates, and timely issue resolution 

But how do you identify the ideal vendor for your healthcare organization? 

How to Choose a Custom Healthcare Development Company? 

Opting for a seasoned custom healthcare development partner guarantees a solution that aligns precisely with your unique requirements.  

At Scopic, we have vast experience in creating custom healthcare software solutions and applying the best practices and standards in the industry. From telehealth apps and radiology software to patient portals, CRMs, and many more, there’s no software project that we can’t do. 

Curious about the healthcare software solutions we’ve built? Check out our full portfolio here.

Key Considerations of Custom Healthcare Software Development 

Here are a few things to keep in mind when developing your custom healthcare software: 

  • User needs: Prioritize the needs of healthcare professionals, patients, and administrative staff. The software should improve their workflows and overall healthcare delivery. 
  • Regulatory compliance: Healthcare software must comply with stringent regulations like HIPAA. Ensure that your chosen development company has expertise in adhering to these standards. 
  • Interoperability: Healthcare systems need to exchange data seamlessly. The software should integrate with existing systems, ensuring efficient communication between different departments. 
  • Scalability: Healthcare institutions grow over time. Your software should accommodate increasing data volume and user load without compromising performance. 
  • Data security: Protecting patient information is non-negotiable. Robust security measures, encryption, and access controls are essential to maintain your data integrity. 
  • Usability: The software should be intuitive for users with varying technical proficiency. A user-friendly interface reduces training time and errors. 
  • Mobile compatibility: In today’s mobile-centric world, ensure your software can be accessed securely from various devices for on-the-go healthcare services. 
  • Customizability: Every healthcare facility is unique. The software should be customizable to adapt to specific workflows and processes. 
  • Cloud vs. on-premises: Decide whether your software will be hosted on the cloud or on-premises. Consider factors like cost, maintenance, scalability, and security. 

Addressing these considerations will help you develop a custom healthcare software solution that delivers value, efficiency, and improved patient care. 

What are Different Custom Healthcare Software Development Solutions?

Custom healthcare and MedTech software development offers a range of solutions tailored to meet the diverse needs of healthcare providers, patients, and administrative staff. Let’s explore the most popular types of healthcare software:

Electronic Health Records (EHRs) and Electronic Medical Records (EMRs)

EHR software development deals with sharing patient information across healthcare providers. This ensures continuity of care and efficient communication.  

EMRs focus on individual patient health records within a single healthcare organization. They primarily serve clinicians and include medical histories, diagnoses, medications, and treatment plans.


  • Patient data management: Both EHRs and EMRs organize and store comprehensive patient information securely in digital format.
  • Prescription management: These systems facilitate accurate prescription tracking, renewal notifications, and interactions with pharmacies.
  • Scheduling: Efficient appointment scheduling and reminders help streamline patient visits and provider calendars.
  • Billing: EHRs and EMRs handle billing processes, ensuring accurate invoicing and seamless payment transactions.
  • Reporting: Robust reporting tools enable healthcare professionals to generate various reports for analysis and decision-making.

Practice Management Systems (PMS)

Practice management systems are comprehensive software solutions designed to streamline various administrative tasks within healthcare facilities. This helps healthcare practitioners increase their overall practice efficiency. 


  • Appointment scheduling: PMS offers intuitive scheduling tools that enable healthcare providers to manage patient appointments efficiently, reducing waiting times and improving patient experience.
  • Billing and invoicing: These systems simplify billing processes by automating invoicing and payment tracking.
  • Patient database: PMS systems store and manage patient information securely, providing easy access to medical histories and other patient details.
  • Insurance processing: PMS facilitates insurance-related tasks, including verifying coverage, processing claims, and managing reimbursement processes.
  • Reporting: Robust reporting features generate customized reports, enabling healthcare administrators to analyze practice performance, identify trends, and make informed decisions.

Telemedicine Platforms

Telemedicine software development companies create platforms that facilitate remote healthcare services. This enables patients and healthcare providers to connect virtually for medical consultations, diagnoses, and treatment. 


  • Video conferencing: Telehealth technology offers secure video conferencing that allows patients to engage in face-to-face consultations with healthcare professionals from the comfort of their homes.
  • E-prescriptions: Telemedicine platforms enable doctors to electronically prescribe medications to patients, enhancing convenience and accessibility while adhering to prescription regulations.
  • Patient history access: Healthcare providers can access patient medical histories and records, ensuring accurate diagnoses and personalized care delivery during virtual appointments.
  • Scheduling: Such platforms also have scheduling features that enable patients to book appointments at their preferred times and allow healthcare providers to manage their virtual patient load effectively.
  • Billing: These platforms integrate billing functionalities, enabling healthcare practitioners to process payments, insurance claims, and manage billing for telehealth services seamlessly.

Patient Portals

Patient portal software integrates with healthcare systems. This allows patients to access their medical records, interact with healthcare providers, and manage their health-related activities conveniently. 


  • Secure messaging: Patient portals offer a secure communication channel for patients and healthcare professionals. This makes it easier for patients to seek clarifications, discuss concerns, and share updates about their health.

  • Prescription refill requests: Patients can request prescription refills through the portal, streamlining the process and reducing the need for in-person visits for prescription purposes.

  • Lab results access: Such portals provide access to lab test results, empowering patients to monitor their health progress and discuss results with their healthcare providers.

  • Appointment booking: This feature gives patients more flexibility in scheduling, rescheduling, and canceling appointments with healthcare practitioners.

healthcare software

mHealth Applications

Healthcare app development companies can also create mHealth applications that can be accessed through smartphones and wearable devices. They’re used to deliver healthcare services, monitor health conditions, and provide personalized health-related information to users on-the-go. 


  • Medication reminders: These apps offer timely alerts and reminders for medication doses, ensuring patients adhere to their prescribed treatment plans.

  • Health tracking: Users can record various health metrics such as blood pressure, heart rate, exercise activity, and sleep patterns.

  • Remote monitoring: mHealth apps enable healthcare providers to remotely monitor patients’ health conditions through data collected by wearable devices, allowing for timely interventions and adjustments.

  • Telehealth features: Some apps facilitate virtual doctor-patient interactions, enabling users to consult with healthcare professionals without visiting a physical clinic.

Laboratory Information Systems (LIS)

Laboratory information systems (including LIMS and ELNs) manage and automate various laboratory processes, including sample tracking, test result management, and data analysis, within healthcare facilities. 


  • Sample tracking: LIS software tracks patient samples throughout the testing process, ensuring accuracy and preventing mix-ups.

  • Report generation: LIS automatically generates comprehensive and standardized test reports, improving the efficiency of laboratory staff and enhancing data integrity.

  • Billing: These systems handle billing and invoicing for laboratory services, streamlining financial processes and reducing errors.

  • Integration with other healthcare systems: LIS can integrate with EHRs and other healthcare systems, allowing a seamless exchange of patient data and test results.

Radiology Information Systems (RIS)

A radiology information system can help specialists streamline the entire workflow within radiology departments, from patient scheduling to reporting. 


  • Image and data storage: RIS systems efficiently store and manage radiological images and associated patient data, ensuring accessibility and data integrity.

  • Patient scheduling: These systems facilitate efficient patient scheduling, optimizing resource allocation and reducing wait times for radiology procedures.

  • Reporting: RIS software automates the generation of detailed radiology reports, enhancing accuracy and speeding up the reporting process.

  • Billing: RIS systems manage billing and invoicing for radiology services, ensuring accurate financial transactions and reducing administrative burden.

custom healthcare software

Pharmacy Management Systems

Pharmacy management systems help streamline and enhance the operations of pharmacies. These systems can optimize medication management and patient care.


  • Drug database: These systems maintain an extensive and updated database of medications, ensuring accurate and timely prescription fulfillment.

  • Inventory management: They also enable efficient tracking of medication inventory levels, minimizing stockouts and waste while ensuring the availability of essential drugs.

  • Prescription processing: Pharmacy management systems facilitate seamless prescription processing, from receiving electronic prescriptions to verifying and dispensing medications.

  • Billing: These systems handle billing and invoicing for medications, ensuring smooth financial transactions and accurate records for both patients and the pharmacy.

Clinical Decision Support Systems (CDSS)

A clinical decision support system provides healthcare professionals with valuable information that helps them make better medical decisions. These systems leverage data analysis and medical knowledge to enhance patient care and safety. 


  • Drug interaction alerts: CDSSs monitor prescribed medications and alert healthcare providers to potential adverse drug interactions, ensuring patient safety.

  • Diagnosis suggestions: These systems offer diagnostic suggestions based on patient symptoms and medical history, aiding clinicians in accurate and timely diagnosis.

  • Treatment guidelines: CDSSs provide evidence-based treatment recommendations, aligning with established medical guidelines and best practices.

  • Patient data analysis: This feature helps identify trends, patterns, and potential risks, assisting healthcare providers in making informed decisions about patient care.

Remote Patient Monitoring (RPM)

Remote patient monitoring refers to technology that monitors patients’ health and vital signs from a distance. This allows healthcare providers to keep a close watch on patients’ conditions without the need for frequent in-person visits. 


  • Vital sign tracking: RPM systems continuously track vital signs such as heart rate, blood pressure, and oxygen levels, enabling healthcare professionals to detect any irregularities or changes.

  • Real-time alerts: Immediate alerts help healthcare providers to respond fast to vital signs deviations, ensuring timely intervention.

  • Data analysis: RPM platforms analyze collected data to identify trends and patterns in patients’ health, aiding the early detection of potential health issues.

  • Communication tools: RPM solutions often include video conferencing or secure messaging, allowing patients to communicate with healthcare providers and receive guidance remotely.

Healthcare Analytics Platforms

Healthcare analytics platforms can gather, process, and analyze vast amounts of healthcare-related data. They enable healthcare organizations to gain valuable insights, make informed decisions, and improve patient outcomes through data-driven strategies. 


  • Data visualization: These platforms offer intuitive visual representations of complex data, making it easier to analyze trends, patterns, and correlations within the data.

  • Predictive analytics: The platforms also use historical data and advanced algorithms to predict future trends and potential health outcomes.

  • Performance metrics: Analytics platforms provide performance metrics that allow healthcare organizations to monitor and assess the effectiveness of their processes.

  • Trend analysis: By analyzing historical data, these platforms identify and analyze trends over time, helping healthcare professionals understand changing patient needs and plan for better resource allocation.

Billing and Revenue Cycle Management (RCM) Systems

RCM systems streamline and optimize the financial processes within healthcare organizations. These systems manage the entire revenue cycle, from patient registration to claim processing and reimbursement. 


  • Claim processing: These systems automate the process of submitting insurance claims, reducing errors and ensuring claims are accurately processed for timely reimbursement.

  • Billing and collections: This feature enables patient bill generation, tracks payments, and manages collections efficiently. It ensures accurate invoicing and timely follow-up on outstanding balances.

  • Insurance verification: These systems verify patients’ insurance coverage, eligibility, and benefits, helping healthcare providers avoid claim denials due to eligibility issues.

  • Reporting: Advanced reporting features provide detailed insights into the financial health of the organization, including revenue trends, claim denial rates, reimbursement rates, and more. This data helps organizations improve their financial management.

Healthcare CRM Systems

Healthcare CRM systems are specialized software solutions designed to enhance patient engagement and relationship management. They enable healthcare organizations to better understand their patients’ needs, improve communication, and provide personalized care experiences.


  • Contact management: Healthcare CRM systems provide a centralized database for managing patient information, allowing healthcare providers to keep track of patient demographics, medical history, preferences, and communication history.

  • Appointment reminders: These systems offer automated appointment reminders through various channels such as SMS, email, or phone calls.

  • Marketing tools: Healthcare CRM systems enable providers to send personalized health tips, promotional offers, and relevant information to patients based on their preferences and medical history.

  • Patient feedback: These systems enable patients to provide feedback and reviews, helping healthcare organizations gather valuable insights for continuous improvement.

Health Information Exchange (HIE) Platforms

HIE platforms facilitate the secure and seamless sharing of patient health information across different healthcare providers, organizations, and systems.


  • Data interoperability: HIE platforms support the standardized exchange of patient health data, regardless of the electronic health record system used by different healthcare entities. This ensures that vital patient information is accessible and understandable across various systems.

  • Secure data exchange: HIE platforms prioritize data security, using encryption and other security measures to safeguard patient information.

  • Patient record lookup: This enables healthcare providers to access patient records from other organizations, reducing duplicate tests, minimizing medical errors, and streamlining care coordination.

  • Consent management: These platforms include consent management tools, allowing patients to grant or revoke access to their data, ensuring that privacy preferences are respected.

Medical Imaging Software Systems

Medical imaging software is designed to acquire, process, visualize, and manage medical images obtained from X-rays, MRIs, CT scans, and more. These systems provide healthcare professionals with accurate and detailed visual representations of internal body structures.


  • Image acquisition: Systems (such as radiology and dental imaging software) allow healthcare providers to capture high-quality medical images using different imaging equipment.

  • Visualization tools: These systems provide advanced tools for enhancing and visualizing medical images, enabling healthcare professionals to analyze and interpret images with precision.

  • Image archiving: Medical images are stored in secure databases, facilitating easy access for future reference, comparison, and collaboration among medical teams.

  • DICOM compatibility: This type of system adheres to the DICOM standard, ensuring seamless communication and exchange of medical images across different systems and devices.

  • Image annotation: Healthcare professionals can add annotations, measurements, and notes directly onto medical images, enhancing communication and documentation.

  • Integration with RIS and EHR: These systems can be integrated with RIS and EHR, enabling comprehensive patient information access and efficient data management.

  • 3D reconstruction: This allows healthcare providers to view medical images in three dimensions for a more comprehensive understanding.

  • Teleradiology features: These systems enable remote access and interpretation of medical images, facilitating teleradiology services and consultations.

  • AI and machine learning: Advanced systems may integrate AI and machine learning algorithms to assist in image analysis, detection of anomalies, and decision support.

How to Develop a Custom Healthcare Software

How to Develop a Custom Healthcare Software

Creating tailored healthcare software involves a systematic process to ensure its effectiveness and compliance. Here’s a breakdown of the different stages of the process:

Requirement Gathering

This involves: 

  • Interview stakeholders: At this step, you engage with key stakeholders to comprehend their specific needs and expectations. 
  • User stories: Then, you can create detailed descriptions of software functionalities from the viewpoint of end-users, ensuring their perspectives are accurately captured. 
  • Prioritize requirements: Finally, you need to evaluate and rank the gathered requirements to determine the order in which features will be developed. 

Regulatory & Compliance Considerations

Consider the following requirements: 

  • HIPAA & patient privacy: Ensure the software aligns with stringent patient data protection standards, like HHS, HL7, and the HITECH Act, to safeguard sensitive medical information. 
  • FDA regulations: If applicable, understand the specific regulations governing medical devices and software to guarantee compliance and patient safety. 
  • Local regulations: Depending on the region, additional regulations might apply, necessitating a thorough understanding of regional legal frameworks. 

Design & Prototyping

At this stage, you need to work on the following: 

  • User interface (UI): Design interfaces intuitively, considering the unique needs of healthcare users, ensuring accessibility and efficiency. 
  • User experience (UX): Craft software that is user-friendly, efficient, and attuned to the complex healthcare environment, enhancing user satisfaction and usability. 
  • Prototyping: Develop mock-ups or preliminary versions to gather stakeholder feedback, refining the software’s functionality and design before full-scale development. 

Development & Implementation

Next, it’s time to develop the solution: 

  • Choose the right technology stack: Opt for an appropriate stack based on the software’s nature, whether it’s a web app, mobile app, or cloud-based system. 
  • Modular development: Divide the software into manageable modules, facilitating organized development and maintenance. 
  • Testing: Regularly test the software to identify and rectify bugs, ensuring a smooth and glitch-free user experience. 
  • Feedback loop: Continuously gather input from stakeholders, users, and testers, using the insights to refine and enhance the software’s functionality and design. 

Data Security & Backup

Here, you need to set up the following: 

  • Encryption: Protect patient data both at rest and during transmission using robust encryption protocols. 
  • Authentication & authorization: Implement stringent access controls to ensure authorized personnel can access sensitive information. 
  • Backup strategies: Establish secure backup mechanisms to regularly store data and swiftly restore it in case of unexpected data loss or system failure. 

Training & Support

At this stage, you need to plan out the following: 

  • End-user training: Provide comprehensive training to healthcare professionals and users, ensuring they’re proficient in navigating and utilizing the software effectively. 
  • Documentation: Supply clear and concise user and technical documentation to guide users through the software’s features and functionalities. 
  • Ongoing support: Establish a dedicated support system to promptly address inquiries and issues, ensuring the software operates smoothly over time. 

Maintenance & Upgrades

Finally, you need to ensure you have proper maintenance procedures like: 

  • Regular monitoring: Continuously assess software performance to ensure its efficiency, security, and adherence to standards. 
  • Updates: Regularly enhance the software based on user feedback, evolving regulations, and technological advancements. 
  • Disaster recovery: Establish a robust contingency plan to swiftly address unforeseen situations and minimize disruptions. 

Custom Healthcare Software Development FAQs 

What is the difference between off-the-shelf and custom healthcare software?

Here are the main differences between off-the-shelf and custom healthcare software: 

  • Off-the-shelf software offers pre-built features for general use, and some solutions might have very limited customization features. 
  • Custom solutions are tailored to your specific needs, ensuring greater flexibility and functionality. They can also be modified down the line as your processes evolve and change. 

How long does it typically take to develop custom healthcare software?

The timeline varies based on complexity. Simple solutions can take a few months, while comprehensive systems might require a year or more. At Scopic, we keep you informed every step of the way so you know the exact timeline of the project. 

How do I choose the right technology stack for my healthcare software?

The technology stack you choose depends on what type of healthcare software you want to develop. So, it’s best to evaluate your requirements, scalability needs, and preferred platforms.

If you’re still unsure and need expert advice, you can partner with a software development partner who can guide you to the ideal stack.

What is the role of Artificial Intelligence (AI) in modern healthcare software, and how can I integrate it?

AI enhances diagnostic accuracy, treatment planning, and patient insights. Integration involves identifying AI-powered features and collaborating with experienced developers.

How do I ensure that the custom software remains up-to-date with the ever-evolving medical guidelines and standards?

Regular updates, collaboration with experts, and adherence to industry standards ensure your software remains aligned with the latest guidelines.  

Can custom healthcare software integrate with wearable health devices or IoT devices?

Yes, custom software can integrate seamlessly with wearable devices, facilitating data collection, analysis, and personalized patient care.

How often should the software undergo maintenance or updates?

Regular maintenance is essential to ensure smooth performance and security. Updates should be scheduled based on technological advancements and user feedback.  

That’s why it’s important to ensure that your software development partner will not only create the initial software solution but that they will also take care of maintaining and improving the software down the line. 

How do I transition from my current system to the new custom software without disrupting patient care?

A carefully planned transition strategy, user training, and gradual implementation can minimize disruptions during the transition.  

How can I ensure a smooth onboarding process for medical staff when introducing the new software?

To have a smooth onboarding process, you should plan staff training accordingly and have ongoing support to ensure medical staff are comfortable and confident using the new software. 

What is the typical cost associated with developing and maintaining custom healthcare software?

Cost varies based on factors like complexity, features, and development time. If you’re working with a software development partner, ask them to provide you with accurate cost estimates. 


In the dynamic landscape of healthcare, tailored software solutions have emerged as the cornerstone of efficient patient care and streamlined operations.  

Custom healthcare software addresses the unique challenges faced by medical institutions and professionals, facilitating improved decision-making, patient engagement, and data security.  

When embarking on your custom healthcare software journey, make sure to partner with a trusted and experienced development company. At Scopic, we possess the expertise to bring your healthcare software vision to life. With a proven track record and a team of dedicated professionals, we are committed to crafting solutions that redefine healthcare excellence.  

Contact us today to embark on your transformative healthcare software development journey. 

About Creating Custom Healthcare Software Development Guide

This guide was authored by Veselina Lezginov, and reviewed by Vyacheslav Korchagin, Principal Engineer with experience in design and development of Web and Enterprise applications.

Scopic provides quality and informative content, powered by our deep-rooted expertise in software development. Our team of content writers and experts have great knowledge in the latest software technologies, allowing them to break down even the most complex topics in the field. They also know how to tackle topics from a wide range of industries, capture their essence, and deliver valuable content across all digital platforms.

If you would like to start a project, feel free to contact us today.
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